Jilie FAQ
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Creating a jilie account is straightforward and takes under 2 minutes. Go to the Register page, enter your mobile number, choose a username and password, then confirm your number via the OTP sent to your phone. Once verified, your account is active and you can make your first deposit immediately. There is no registration fee and no documents required to get started.

No. Jilie allows only one account per person. Creating multiple accounts is a violation of the Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you have forgotten your login details, use the password reset option on the Login page rather than creating a new account.

Go to the Login page and click "Forgot Password". Enter the mobile number linked to your jilie account and you will receive an OTP. Enter the OTP, then set a new password. If you no longer have access to the mobile number you registered with, contact jilie support via live chat and the team will verify your identity and help you regain access.

You must be at least 18 years old to register and play on jilie. This applies to all games — live casino, sports betting, slots and bingo. Jilie takes age verification seriously. If there is any doubt about a player's age, the account may be suspended pending verification. See the Responsible Gaming page for more information.

Log in to your jilie account and go to the Account Settings section. From there you can update your display name, email address and notification preferences. Your registered mobile number is used for security verification and cannot be changed without contacting support. If you need to update your mobile number, reach out to the jilie support team via live chat.

If you want to close your jilie account, contact the support team via live chat. Before closing, make sure you have withdrawn any remaining balance. Account closure is permanent — once closed, the username and mobile number cannot be used to register again. If you are closing your account because of concerns about your gaming habits, consider using the self-exclusion option on the Responsible Gaming page instead.

Jilie currently accepts deposits and withdrawals via three mobile banking services popular in Bangladesh:

• bKash — the most widely used mobile wallet in Bangladesh
• Nagad — fast and widely available across the country
• Rocket — Dutch-Bangla Bank's mobile banking service

All transactions are processed in BDT. There is no currency conversion and no hidden fees on deposits or withdrawals.

The minimum deposit on jilie is 50 BDT. This applies to all three payment methods — bKash, Nagad and Rocket. There is no maximum deposit limit set by jilie, though your mobile banking provider may have its own daily transaction limits. Once your deposit is confirmed, the funds appear in your jilie wallet within a few minutes and you can start playing any game immediately.

Most jilie withdrawals are processed within 30 minutes. In some cases, particularly during peak hours or for larger amounts, it may take up to a few hours. Withdrawals are sent back to the same bKash, Nagad or Rocket account you used to deposit. If your withdrawal has not arrived after 2 hours, contact jilie support via live chat with your transaction reference number.

Jilie does not charge any fees on deposits or withdrawals. The full amount you deposit goes into your jilie wallet, and the full amount you request to withdraw is sent to your mobile banking account. Note that your mobile banking provider (bKash, Nagad or Rocket) may charge their own standard transaction fees — these are outside jilie's control and are not related to jilie's platform.

First, check that the transaction was completed successfully in your bKash, Nagad or Rocket app and that the money left your mobile wallet. If the deduction happened but the funds have not appeared in your jilie account after 15 minutes, contact jilie support via live chat. Have your mobile banking transaction ID ready — this is the reference number shown in your payment app after the transaction. The support team can trace the payment and credit your account manually if needed.

Yes, the minimum withdrawal amount on jilie is 100 BDT. You can request a withdrawal at any time as long as your available balance meets this minimum. There is no requirement to wager a certain amount before withdrawing — your deposited funds and winnings are available to withdraw at any time, subject to any active bonus terms you may have accepted.

Jilie currently offers seven game categories:

• Cockfighting — live streamed matches, bet on Meron or Wala
• Dragon and Tiger — fast live card game, results in 30 seconds
• High Roller — VIP live casino tables with higher bet limits
• Multi Bet — sports parlay builder, up to 8 legs
• Handball — live and pre-match handball betting
• Space Max — high-volatility slot, jackpot up to ×96
• Kalaka Bingo — social multi-room bingo with fast draws

All games are accessible from the same jilie account and wallet.

Jilie streams live cockfighting matches from licensed arenas. Before and during each match, you can place a bet on Meron (the favoured rooster) or Wala (the underdog). Odds are displayed in real time and update as the match progresses. Once the match ends, winnings are credited to your jilie wallet automatically. Betting closes a few seconds before the match result is declared. Visit the Cockfighting page for full rules and current odds.

RTP (Return to Player) is the percentage of total bets that a game pays back to players over time. On jilie:

• Dragon and Tiger: 96.3% RTP
• Space Max slot: 96.1% RTP
• Cockfighting: odds-based, varies per match
• Multi Bet: odds-based, varies per selection

All RTP figures are based on long-term statistical averages. Individual sessions can vary significantly above or below the stated RTP.

The Multi Bet builder lets you combine up to 8 individual sports selections into a single parlay bet. Each selection you add multiplies the total odds. For example, if you add three selections with odds of 1.80, 2.00 and 1.90, your combined parlay odds would be approximately 6.84. All selections must win for the parlay to pay out. The builder recalculates your potential payout in real time as you add or remove selections, so you always know what you stand to win before confirming.

Minimum bet amounts vary by game on jilie:

• Cockfighting, Dragon and Tiger, Multi Bet, Handball: from 10 BDT
• Space Max slot: from 10 BDT per spin
• Kalaka Bingo: from 10 BDT per ticket
• High Roller tables: from 500 BDT

Maximum bet limits depend on the specific game and market. These are displayed on each game page before you place a bet.

Yes. Live casino games including cockfighting, dragon and tiger and the high roller tables run 24 hours a day, 7 days a week on jilie. Space max and kalaka bingo are also available around the clock. Sports betting markets for handball and multi-bet depend on when matches are scheduled, but there are typically live markets available at most hours of the day. The jilie platform itself is available 24/7 with no scheduled downtime.

The jilie app is available for both Android and iOS. Visit the App page on the jilie website to download the Android APK directly or find the iOS download link. The app is free to download. On Android, you may need to allow installation from unknown sources in your phone settings before installing the APK — this is normal for apps downloaded outside the Play Store.

No. All jilie games are fully playable in a mobile or desktop browser without downloading anything. The app gives you a faster, more optimised experience with push notifications for live game events, but it is not required. Simply open jilie.app in your browser, log in and start playing. The mobile browser version works well on all modern Android and iOS devices.

If the jilie app is not loading, try these steps in order:

• Check your internet connection — switch between mobile data and Wi-Fi
• Close the app completely and reopen it
• Restart your phone
• Uninstall and reinstall the app from the App page
• Clear the app cache in your phone settings

If none of these steps work, contact jilie support via live chat from the website browser version and the team will help diagnose the issue.

Yes. The jilie app supports every game available on the desktop site — cockfighting, dragon and tiger, high roller, multi-bet, handball, space max and kalaka bingo. Nothing is locked to one platform. Your account balance, bet history and settings are all synced between the app and the browser version in real time.

Yes. All slot and table games on jilie use a certified Random Number Generator (RNG). The RNG produces outcomes that are statistically random and cannot be predicted or manipulated — not by jilie, not by players. The RNG is independently tested and certified. Live games like cockfighting use real video streams of actual matches, so the outcome is determined by the physical event, not by software. Dragon and tiger uses real cards dealt by a live dealer on camera.

Jilie uses industry-standard SSL encryption to protect all data transmitted between your device and the jilie servers. Your personal information is stored securely and is never sold to third parties. For full details on how jilie collects, stores and uses your data, read the Privacy Policy. If you have specific concerns about your data, contact the jilie support team.

You can set daily, weekly or monthly deposit limits from your jilie account settings. Log in, go to Responsible Gaming in your account menu and choose the limit type and amount that works for you. Limits take effect immediately and can be lowered at any time. Increasing a limit requires a 24-hour cooling-off period before it takes effect. Visit the Responsible Gaming page for more details on all available tools.

Self-exclusion lets you temporarily or permanently block yourself from accessing your jilie account. If you feel your gaming is becoming a problem, go to the Responsible Gaming page or contact jilie support via live chat to activate self-exclusion. During the exclusion period, you will not be able to log in, deposit or place bets. Jilie takes self-exclusion requests seriously and processes them promptly.

If you suspect unauthorised access to your jilie account, change your password immediately from the Login page using the "Forgot Password" option. Then contact jilie support via live chat right away. The support team can review your account activity, lock the account if needed and help you secure it. Never share your jilie password or OTP codes with anyone — jilie staff will never ask for your password.